Our Policies

1 booking session costs 1 credit.

⁠Class attendee must be the same as the credit/ membership holder.

Our free cancellation policy is 6 hours before class time, a booking credit will be charged for late cancellation/absence.

Booking windows will be closed 6 hours before class time, you may contact our Whatsapp customer service admin to make a booking on your behalf if you would like to book the class in a short notice.

​Each participant shall only enjoy trial rate once, either for purchasing a trial credit or a trial package at each category (group, private & semi-private class); a top-up from a trial credit to a trial package must be completed within the same day of completing the first session.

Trial credits, membership credits & monthly pass credits cannot be transferred nor are refundable.

Validity of credits cannot be extended unless agreed by uumove in writing.

The types of membership cannot be amended after purchase.

Participants must be the same for the whole membership consumption.

Please kindly keep your shoes off in the classroom and wear grippy socks for reformer class.

Please only have practice when the instructors are onsite for instruction.

The studio shall not be liable for any accidents or injuries happened due to the clients' practice without supervision.

Please keep the studio environment clean.

In the case of extreme weather (Typhoon Signal No. 8 or above, Black Rainstorm Signal), the studio will be closed until the signal is cancelled.

Classes will resume if the signal is suspended one hour before your class.

If the class is cancelled, class credit will be returned to your account. (Late cancellation policy does not apply during extreme weather).